Keep Your Website Secure, Fast & Up to Date
Support & Maintenance Packages
We’ve Got Your Back
Support
At Digital Pieces, we don’t just build websites — we help you maintain and grow them. Our Website Support & Maintenance Packages are designed to give you peace of mind while ensuring your site stays secure, up to date, and running at peak performance.
Optimised, Updated, Worry-Free
Maintenance
Whether you’re running a corporate website, a custom WordPress build, or a busy ecommerce store on Shopify or WooCommerce, our team handles all the technical upkeep, updates, and optimisations — so you can focus on running your business.
Stay Safe, Stay Online
Stay Secure
Websites are not “set and forget.” Just like any software, they require regular updates, performance checks, and security monitoring to run smoothly. A maintenance plan ensures your website stays secure, fast, and up to date — while also giving you quick access to expert help when you need changes or fixes.
Website
Webiste Support & Maintenance
Without regular updates, your site becomes vulnerable to security risks, plugin conflicts, and performance issues. Outdated software can also break functionality or cause your site to load slowly — both of which hurt user experience and SEO.
Our packages are flexible and can be customised to your needs, but typically include:
Security Monitoring & Updates
Keep your site protected from vulnerabilities with regular plugin, theme, and core updates (WordPress & WooCommerce) or platform checks (Shopify).
Website Backups
Scheduled backups ensure your content is safe. We can restore your site quickly in case of an issue or outage.
Performance Optimisation
We monitor and improve loading speeds, image compression, and performance scores to keep your site fast and user-friendly.
Bug Fixes & Troubleshooting
Fix broken links, plugin conflicts, layout issues, and other technical glitches before they affect users or sales.
Content & Design Updates
Need a banner updated? A blog post published? Product descriptions edited? We can handle content changes as part of your plan.
SEO Health Checks
Ensure your on-page SEO is in good shape, with periodic audits, meta tag optimisation, and sitemap monitoring.
Reporting & Insights
Monthly reports on site health, performance metrics, and recommended improvements to keep your site ahead of the curve.
Who Needs Website Support & Maintenance? If any of the following applies to you, a support plan is a smart investment:
- You don’t have time to manage technical updates
- You rely on your site for leads or online sales
- You want to avoid unexpected downtime or security breaches
- You want fast help when something breaks
- You’re serious about keeping your site optimised and competitive
eCommerce Maintenance for Shopify & WooCommerce Running an online store?
- Product updates & bulk uploads
- Sale campaign setup & promotional banners
- Checkout testing & bug resolution
- Shopify app updates or WooCommerce plugin support
- Inventory syncing & shipping tool integrations
- Performance audits to improve conversion rates
Whats included in a maintenance plan? Depending on package
- Monthly updates & backups
- Email & Phone Support
- SEO health check
- Promotion updates
- Checkout & cart testing
- Monthly performance & SEO report
- Uptime monitoring
- Development Hours
- Priority response times
"Overall, the dedication from your team has been a breath of fresh air and I have nothing but praise for the wonderful professionalism and knowledge that you and your team have displayed."
"Digital Pieces are personable as they are talented. They were fully committed to delivering the website we needed and no hurdle was ever too much for them."
"Have loved working with digital pieces! So helpful and worked through each request. Couldn’t be happier with end result ."
"Collaborative, innovative and responsive. We are very happy with the website that Digital Pieces have created for us. They gave great advice, but also actively listened to what was important to our business. Highly recommended."
"The guys at Digital Pieces added value to our business through the creation of a detailed and functional website that our business much needed. Would highly recommend their services!"
FAQS on our Website Maintenance & Support Plans
Our packages are flexible and can be customised to your needs.
Get a Quote
info@digitalpieces.com.au
Office Based in Point Cook, Melbourne VIC
What platforms do you support?
We support websites built on WordPress, WooCommerce, and Shopify. Whether it's a corporate site, blog, or online store, our team can manage updates, content, and technical tasks to keep your site performing at its best.
What if I don’t update my website regularly?
Without regular updates, your site becomes vulnerable to security risks, plugin conflicts, and performance issues. Outdated software can also break functionality or cause your site to load slowly — both of which hurt user experience and SEO.
What’s the difference between a standard and eCommerce maintenance plan?
Our eCommerce maintenance plans include everything in the standard plan, plus support for online store functionality — like product updates, sales banners, cart testing, and integrations with tools like payment gateways and email marketing. These plans are designed for Shopify and WooCommerce websites that require more frequent changes.
Do you monitor website security?
Yes. For WordPress/WooCommerce sites, we monitor for vulnerabilities, implement security best practices, and install key security plugins. Shopify handles most security at the platform level, but we still monitor app performance, site access, and checkout functionality.
How do support hours work in the plan?
Each plan includes a set number of hours per month for things like content changes, layout tweaks, product uploads, or bug fixes. You’ll be notified if you’re nearing your limit, and we can roll over unused time (depending on your plan) or quote for additional work.
What if something breaks on my site?
We prioritise critical issues like downtime or checkout failures and fix them as part of your maintenance plan. If you’re on a Pro Plan, you receive priority support and faster response times. We're here when you need us — no lengthy tickets or offshore delays.
Do you back up my website?
Yes. We set up automated backups as part of all our maintenance plans. For WordPress/WooCommerce, we back up your site and database regularly. For Shopify, we can back up theme files and assist in restoring previous versions when needed.
Can I cancel or change my plan anytime?
Yes. Our plans are flexible and billed monthly. You can cancel or switch plans with 30 days’ notice — no long-term contracts, just reliable support when you need it.
How do I know what work was completed each month?
We provide monthly maintenance reports outlining what was done — updates applied, backups taken, performance insights, and any additional requests completed. Transparency is part of our service.
